Frequently Asked Questions

Please read our FAQ before sending a message.

Q: How quickly after I place an order does it ship?

A: We try to ship all orders the same day if placed before 3:00 pm Monday through Friday. Our complete Shipping Policy can be found here.

Q: If I purchase paper or supplies with the monthly auto-ship, when should I expect each monthly shipment to go out?

A: We ship as closely to the original anniversary date of the initial order. For example, if you ordered on the 15th of June and the 15th of July landed on a Sunday we would ship out the following Monday the 16th.

Q: What are your support hours?

A: Monday through Friday from 8:00 am to 5:00 pm Central Standard Time

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